FREQUENTLY ASKED QUESTIONS (FAQ)

LOOKING FOR ANSWERS? WE'VE GOT THEM.

Here are the questions we are most frequently being asked:

SHIPPING 

Do you ship internationally? 

Yes but only for certain products. We do not ship brands that have distributor in the destination country.

Please contact us for more information.

 

How long does shipping take? 

We generally ship twice a week so depending on the destination, it shouldn't be more than 3-4 days. International shipping may take longer.

Due to COVID-19, expect delays in shipping.

 

Will I be charged for taxes?

International buyers are responsible for their country import's tax and/or duty charges.

RETURNS

What is your return policy? 

We take returns if the equipment is not working as it should or is faulty but not change of mindPlease check out our Terms and Conditions page for more details or email us for support.

 

More questions? Contact Us

PAYMENT & WARRANTY

What forms of payments do you accept? 

We take PayPal, Mastercard, Visa, Eftpos and Direct Deposit. At the moment, our online store only accepts PayPal. Please contact us for other payment options.

What are your warranty terms & conditions?

Products are covered by manufacturer's warranty. Please check out our Terms and Conditions page for more details.

 
 
 

SITEMAP

SHIPPING AND RETURNS

TERMS AND CONDITIONS

NEWS

REVIEWS

ONLINE BOOKINGS

OPENING HOURS

MON - WED 10:30 - 18:30
FRI - SAT  10:30 - 18:30

 

SUN & THU

BY APPOINTMENT ONLY

CONTACT US

224 MCKINNON RD
MCKINNON VIC 3204
AUSTRALIA

INFO@SOUNDGALLERY.COM.AU

03 9578 8658

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Sound Gallery is a hifi specialist store located in Melbourne servicing Australian and International customers. With 20 years of experience in R&D, studio remastering and psycho-acoustics showcasing premium hi-fi systems. When you are passionate about music, let us help you find the perfect system tailored to your needs and lifestyle. 

 

Since our founding, Sound Gallery has been known for quality services, exceptional efficiency and the highest level of professionalism. No matter what service you’re looking for, we guarantee to not only meet, but exceed your expectations and ensure your full satisfaction.