Terms and Conditions

For Sales, Shipping and Returns

  1. Accounts are strictly payable thirty (30) days nett (unless other arrangement was pre organised). Should payment not be received within the thirty (30) day limit, further supply/service may be withheld without further notice and an administration fee of 2% per month may be charged until the account is paid in full.

  2. Sound Gallery Pty Ltd delivers all products to the customer’s address via its standard nominated carriers. Specially manufactured and one-off items may attract freight at cost. All other delivery methods, such as courier, airfreight or other non-standard means are despatched at buyer’s cost.

  3. Customers are required to check all goods received from Sound Gallery Pty Ltd against invoices and/or delivery docket, at the time of receipt of goods. In the event of incorrect or short deliveries, losses, theft or damage, the customer is required to report their claims immediately to Sound Gallery Pty Ltd and the respective freight company. Any claim made after 48 hours following goods receipt will be void.

  4. Under the Australian Consumer Law, customers are only entitled to a refund or replacement for a major problem with a product covered by consumer guarantees.

  5. No refunds for change of minds and discounted items, unless faulty covered by warranty. Refunds are given in store credits.

  6. Product must be returned in its original condition which includes packaging, instructions, literature, documents and warranty cards.

  7. A minimum of 15% restocking fee of puchase price will be charged for improper or incomplete returns.

  8. Sound Gallery Pty Ltd must be notified prior to returns. Returns without an agreement will not be accepted.

  9. Goods are to be returned within 7 days to Sound Gallery Pty Ltd and online purchases will not be accepted unless a Return Authority (RA) number and invoice number are quoted on the accompanying consignment note and paperwork. RA numbers may be obtained on request from Sound Gallery Pty Ltd.

  10. Freight must be pre-paid on all returned goods. An exception applies where goods were supplied in error by Sound Gallery Ltd. In this case, return road freight will be pre-paid by Sound Gallery, provided a RA number is quoted. All returned goods must be sent via Sound Gallery Pty Ltd’s nominated or agreed carrier.

  11. Improperly packed returned goods will have a minimum restocking fee of 15% deducted from any credit due. Damaged, loan or evaluation goods will be similarly charged. Goods unsuitable for resale will not be accepted.

  12. All prices are subject to change without notice.

  13. Title to goods will not pass to the customer until goods have been paid for in full. Sound Gallery Pty Ltd reserves the right to enter any premises to recover possession of unpaid goods.

For more information please visit Shipping and Returns